{"id":20603,"date":"2023-01-19T16:43:06","date_gmt":"2023-01-19T08:43:06","guid":{"rendered":"http:\/\/www.voicecodes.com\/?page_id=20603"},"modified":"2024-04-25T14:02:57","modified_gmt":"2024-04-25T06:02:57","slug":"20230128-2","status":"publish","type":"page","link":"https:\/\/www.voicecyber.com.cn\/index.php\/20230128-2\/","title":{"rendered":"VoiceCyber\u5b87\u9ad8\u5165\u9009Gartner\u300aMarket Guide for Contact Center Workforce Engagement Management\u300b"},"content":{"rendered":"\n<p>VoiceCyber\u5b87\u9ad8\u5165\u9009\u4e16\u754c\u8457\u540d\u7684\u4fe1\u606f\u6280\u672f\u7814\u7a76\u548c\u5206\u6790\u516c\u53f8Gartner\u53d1\u5e03\u76842022\u5e74\u5ea6\u8054\u7edc\u4e2d\u5fc3WEM\u7ba1\u7406\u8f6f\u4ef6\u5e02\u573a\u6307\u5357\u62a5\u544a\u300aMarket Guide for Contact Center Workforce Engagement Management\u300b\u3002<\/p>\n\n\n\n<p>\u8be5\u62a5\u544a\u5c06\u8054\u7edc\u4e2d\u5fc3WEM\u7ba1\u7406\u8f6f\u4ef6\u5206\u4e3aEvaluation and improvement\u3001Time management\u3001Recruitment and onboarding\u3001Assistance and task management\u3001Metrics and recognition\u3001Voice of the employee\u7b49\u7c7b\u522b\u3002VoiceCyber\u5b87\u9ad8\u7684VCLog\u97f3\u89c6\u9891\u5f55\u5236\u8f6f\u4ef6\u548cICCM\u667a\u80fd\u8d28\u68c0\u8f6f\u4ef6\u7b49\u90fd\u5c5e\u4e8e\u8054\u7edc\u4e2d\u5fc3Evaluation and improvement\u7ba1\u7406\u8f6f\u4ef6\u7c7b\u522b\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"523\" src=\"http:\/\/www.voicecyber.com.cn\/wp-content\/uploads\/2023\/01\/\u5fae\u4fe1\u622a\u56fe_20230119152542-1024x523.png\" alt=\"\" class=\"wp-image-20606\" style=\"width:743px;height:380px\" srcset=\"https:\/\/www.voicecyber.com.cn\/wp-content\/uploads\/2023\/01\/\u5fae\u4fe1\u622a\u56fe_20230119152542-1024x523.png 1024w, https:\/\/www.voicecyber.com.cn\/wp-content\/uploads\/2023\/01\/\u5fae\u4fe1\u622a\u56fe_20230119152542-300x153.png 300w, https:\/\/www.voicecyber.com.cn\/wp-content\/uploads\/2023\/01\/\u5fae\u4fe1\u622a\u56fe_20230119152542-768x393.png 768w, https:\/\/www.voicecyber.com.cn\/wp-content\/uploads\/2023\/01\/\u5fae\u4fe1\u622a\u56fe_20230119152542-1536x785.png 1536w, https:\/\/www.voicecyber.com.cn\/wp-content\/uploads\/2023\/01\/\u5fae\u4fe1\u622a\u56fe_20230119152542-2048x1047.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u5728\u8054\u7edc\u4e2d\u5fc3Evaluation and improvement\u7ba1\u7406\u8f6f\u4ef6\u7c7b\u522b\u4e2d\uff0c\u5168\u7403\u5171\u670926\u5bb6\u4ee3\u8868\u5382\u5546\uff0c\u5176\u4e2d25\u5bb6\u4ee3\u8868\u5382\u5546\u6765\u81ea\u4e9a\u6d32\u4ee5\u5916\u5730\u533a\uff0c1\u5bb6\u6765\u81ea\u4e9a\u6d32\u5730\u533a\u3002\u80fd\u88ab\u8bc4\u4e3a\u4e9a\u6d32\u5730\u533a\u8054\u7edc\u4e2d\u5fc3Evaluation and improvement\u7ba1\u7406\u8f6f\u4ef6\u7684\u4ee3\u8868\u5382\u5546\uff0c\u6211\u4eec\u611f\u5230\u975e\u5e38\u8363\u5e78\u3002<\/p>\n\n\n\n<p>VoiceCyber\u5b87\u9ad8\u7ecf\u8fc7\u591a\u5e74\u7684\u6280\u672f\u79ef\u7d2f\u548c\u5f00\u62d3\u521b\u65b0\uff0c\u57282015\u5e74\u30012019\u5e74\u4e24\u6b21\u5165\u9009Gartner\u76f8\u5173\u62a5\u544a\u540e\uff0c\u53c8\u4e8e2022\u5e74\u7b2c\u4e09\u6b21\u5165\u9009Gartner\u76f8\u5173\u5e02\u573a\u8c03\u7814\u62a5\u544a\uff0c\u8fd9\u4ee3\u8868\u5e02\u573a\u5bf9VoiceCyber\u5b87\u9ad8\u6301\u7eed\u53d1\u5c55\u6240\u7ed9\u4e88\u7684\u80af\u5b9a\u3002\u5728\u672a\u6765\u7684\u5de5\u4f5c\u4e2d\uff0c\u6211\u4eec\u5c06\u7ee7\u7eed\u79c9\u627f\u201c\u552f\u6709\u5ba2\u6237\u4fe1\u4efb\u4e0d\u53ef\u8f9c\u8d1f\u201d\u7684\u4f01\u4e1a\u6587\u5316\uff0c\u8ba4\u771f\u6293\u597d\u670d\u52a1\u548c\u4ea4\u4ed8\u7684\u8d28\u91cf\uff0c\u4e0d\u65ad\u53d1\u5c55\u4ea7\u54c1\uff0c\u5e76\u575a\u6301\u5728\u6280\u672f\u4e0a\u63a8\u9648\u51fa\u65b0\uff0c\u548c\u4e1a\u754c\u5408\u4f5c\u4f19\u4f34\u4e00\u540c\u52aa\u529b\u63d0\u5347\u8054\u7edc\u4e2d\u5fc3\u7ba1\u7406\u8f6f\u4ef6\u7684\u5e94\u7528\u6c34\u5e73\u3002<\/p>\n\n\n\n<p><strong>Gartner<\/strong><strong>\u4ecb\u7ecd<\/strong><\/p>\n\n\n\n<p>Gartner\u662f\u4e00\u5bb6\u5177\u6709\u56fd\u9645\u6743\u5a01\u7684IT\u7814\u7a76\u4e0e\u987e\u95ee\u54a8\u8be2\u516c\u53f8\uff0c\u6210\u7acb\u4e8e1979\u5e74\uff0c\u603b\u90e8\u8bbe\u5728\u7f8e\u56fd\u5eb7\u6d85\u72c4\u514b\u5dde\u65af\u5766\u798f\u3002\u5176\u7814\u7a76\u8303\u56f4\u8986\u76d6\u5168\u90e8IT\u4ea7\u4e1a\uff0c\u5c31IT\u7684\u7814\u7a76\u3001\u53d1\u5c55\u3001\u8bc4\u4f30\u3001\u5e94\u7528\u3001\u5e02\u573a\u7b49\u9886\u57df\uff0c\u4e3a\u5ba2\u6237\u63d0\u4f9b\u5ba2\u89c2\u3001\u516c\u6b63\u7684\u8bba\u8bc1\u62a5\u544a\u53ca\u5e02\u573a\u8c03\u7814\u62a5\u544a\uff0c\u534f\u52a9\u5ba2\u6237\u8fdb\u884c\u5e02\u573a\u5206\u6790\u3001\u6280\u672f\u9009\u62e9\u3001\u9879\u76ee\u8bba\u8bc1\u3001\u6295\u8d44\u51b3\u7b56\u3002\u4e3a\u51b3\u7b56\u8005\u5728\u6295\u8d44\u98ce\u9669\u548c\u7ba1\u7406\u3001\u8425\u9500\u7b56\u7565\u3001\u53d1\u5c55\u65b9\u5411\u7b49\u91cd\u5927\u95ee\u9898\u4e0a\u63d0\u4f9b\u91cd\u8981\u54a8\u8be2\u5efa\u8bae\uff0c\u5e2e\u52a9\u51b3\u7b56\u8005\u4f5c\u51fa\u6b63\u786e\u6289\u62e9\u3002\uff08\u4ee5\u4e0a\u4fe1\u606f\u6765\u81ea\u4e8e\u767e\u5ea6\u767e\u79d1\uff09<\/p>\n\n\n\n<p><strong>VoiceCyber<\/strong><strong>\u5b87\u9ad8\u4ecb\u7ecd<\/strong><\/p>\n\n\n\n<p>VoiceCyber\u5b87\u9ad8\u81ea2001\u5e74\u6210\u7acb\u4ee5\u6765\uff0c\u4e00\u76f4\u81f4\u529b\u4e8e\u63d0\u4f9b\u901a\u8baf\u6570\u636e\u7684\u8bb0\u5f55\u548c\u6316\u6398\uff0c\u4ee5\u53ca\u4eba\u5de5\u667a\u80fd\u7684\u5e94\u7528\u3002\u9500\u552e\u7684\u4ea7\u54c1\u5305\u62ec\u547c\u53eb\u4e2d\u5fc3\u5f55\u97f3\u5f55\u50cf\u3001\u5f55\u5c4f\u76d1\u5c4f\u3001\u667a\u80fd\u8d28\u68c0\u3001\u5546\u4e1a\u667a\u80fd\u3001\u4eba\u5de5\u667a\u80fd\u7b49\u3002\u516c\u53f8\u4ee5\u4e0a\u6d77\u603b\u90e8\u4e3a\u4e2d\u5fc3\uff0c\u5728\u4e0a\u6d77\u3001\u5317\u4eac\u3001\u6210\u90fd\u3001\u957f\u6c99\u8bbe\u7acb\u4e86\u7814\u53d1\u4e2d\u5fc3\uff0c\u5e76\u5728\u4e0a\u6d77\u3001\u5317\u4eac\u3001\u5e7f\u5dde\u3001\u6df1\u5733\u3001\u6210\u90fd\u3001\u9999\u6e2f\u3001\u4e1c\u4eac\u3001\u5409\u9686\u5761\u7b49\u5730\u5efa\u7acb\u4e86\u9500\u552e\u53ca\u670d\u52a1\u7f51\u7edc\uff0c\u957f\u671f\u670d\u52a1\u4e8e\u91d1\u878d\u3001\u901a\u4fe1\u3001\u653f\u5e9c\u3001\u4ea4\u901a\u3001\u5236\u9020\u3001\u7535\u529b\u3001\u533b\u7597\u7b49\u884c\u4e1a\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>VoiceCyber\u5b87\u9ad8\u5165\u9009\u4e16\u754c\u8457\u540d\u7684\u4fe1\u606f\u6280\u672f\u7814\u7a76\u548c\u5206\u6790\u516c\u53f8Gartner\u53d1\u5e03\u76842022\u5e74\u5ea6\u8054\u7edc\u4e2d\u5fc3WEM\u7ba1\u7406 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20603","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.voicecyber.com.cn\/index.php\/wp-json\/wp\/v2\/pages\/20603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voicecyber.com.cn\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.voicecyber.com.cn\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.voicecyber.com.cn\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voicecyber.com.cn\/index.php\/wp-json\/wp\/v2\/comments?post=20603"}],"version-history":[{"count":11,"href":"https:\/\/www.voicecyber.com.cn\/index.php\/wp-json\/wp\/v2\/pages\/20603\/revisions"}],"predecessor-version":[{"id":21361,"href":"https:\/\/www.voicecyber.com.cn\/index.php\/wp-json\/wp\/v2\/pages\/20603\/revisions\/21361"}],"wp:attachment":[{"href":"https:\/\/www.voicecyber.com.cn\/index.php\/wp-json\/wp\/v2\/media?parent=20603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}